Documentation

HelpDesk
in package

Configuration file: Config\Modules\HelpDesk.

Table of Contents

$CHECK_ACCOUNT_EXISTS  : mixed
Check if account exists
$CHECK_IF_RECORDS_HAS_TIME_CONTROL  : mixed
When closing the ticket, check if has time control
$CHECK_IF_RELATED_TICKETS_ARE_CLOSED  : mixed
When closing the ticket, check if related tickets are closed
$CHECK_SERVICE_CONTRACTS_EXISTS  : mixed
Check if service contracts exists
$COLUMNS_IN_HIERARCHY  : mixed
Columns visible in HelpDesk hierarchy [$label => $columnName]
$CONTACTS_CHECK_EMAIL_OPTOUT  : mixed
Check email opt-out
$COUNT_IN_HIERARCHY  : mixed
Count HelpDesk records in hierarchy
$MAX_HIERARCHY_DEPTH  : mixed
Max depth of hierarchy
$SHOW_SUMMARY_PRODUCTS_SERVICES  : mixed
Show summary products and services

Properties

$CHECK_ACCOUNT_EXISTS

Check if account exists

public static mixed $CHECK_ACCOUNT_EXISTS = true

$CHECK_IF_RECORDS_HAS_TIME_CONTROL

When closing the ticket, check if has time control

public static mixed $CHECK_IF_RECORDS_HAS_TIME_CONTROL = true

$CHECK_IF_RELATED_TICKETS_ARE_CLOSED

When closing the ticket, check if related tickets are closed

public static mixed $CHECK_IF_RELATED_TICKETS_ARE_CLOSED = true

$CHECK_SERVICE_CONTRACTS_EXISTS

Check if service contracts exists

public static mixed $CHECK_SERVICE_CONTRACTS_EXISTS = true

$COLUMNS_IN_HIERARCHY

Columns visible in HelpDesk hierarchy [$label => $columnName]

public static mixed $COLUMNS_IN_HIERARCHY = ['Ticket No' => 'ticket_no', 'Subject' => 'ticket_title', 'Status' => 'ticketstatus', 'Priority' => 'ticketpriorities', 'Assigned To' => 'assigned_user_id', 'FL_TOTAL_TIME_H' => 'sum_time']

$CONTACTS_CHECK_EMAIL_OPTOUT

Check email opt-out

public static mixed $CONTACTS_CHECK_EMAIL_OPTOUT = true

$COUNT_IN_HIERARCHY

Count HelpDesk records in hierarchy

public static mixed $COUNT_IN_HIERARCHY = true

$MAX_HIERARCHY_DEPTH

Max depth of hierarchy

public static mixed $MAX_HIERARCHY_DEPTH = 50

$SHOW_SUMMARY_PRODUCTS_SERVICES

Show summary products and services

public static mixed $SHOW_SUMMARY_PRODUCTS_SERVICES = true 

        

        
    




    

    

                

    

        

            
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