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Version: 7.x

PBX

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YetiForce API for PBX. Type: PBX (0.1)

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Devs API Team: devs@yetiforce.com URL: https://yetiforce.com/ License: YetiForce Public License Terms of Service
Platform API Interactive Docs

Genesys

Creating interactions

Register interaction.

Authorizations:
ApiKeyAuth
Request Body schema: application/json
required

Contents of the request contains an associative array with the data.

GenesysIDInteraction
required
string
OutboundCallID
integer
QueueName
string
QueueTime
integer
ServiceType
string
ServiceValue
string
DialedNumber
string
CustomerEmail
string
CustomerPhoneNumber
string
FacebookActorID
string
FacebookActorName
string
CustomerContactName
string
CustomerContactLastName
string
CustomerNIP
integer
CustomerAgreements
string
AgentName
string
AgentID
string
MediaType
required
string
Enum: "voice in" "voice out" "callback" "chat" "InboundNew" "email out" "email in" "outbound" "messenger" "facebook" "facebookprivatemessage"
CRMPreviewInteractionID
string
InteractionStartDateTime
required
string
CRMSourceID
integer

Responses

Request samples

Content type
application/json
{
  • "GenesysIDInteraction": "00047aHK833X02TB",
  • "OutboundCallID": 0,
  • "QueueName": "string",
  • "QueueTime": 122,
  • "ServiceType": "string",
  • "ServiceValue": "string",
  • "DialedNumber": "string",
  • "CustomerEmail": "test@yetiforce.com",
  • "CustomerPhoneNumber": "+48884998123",
  • "FacebookActorID": "4187643884658211",
  • "FacebookActorName": "string",
  • "CustomerContactName": "Tom",
  • "CustomerContactLastName": "Kowalski",
  • "CustomerNIP": 0,
  • "CustomerAgreements": "[]",
  • "AgentName": "string",
  • "AgentID": "string",
  • "MediaType": "voice in",
  • "CRMPreviewInteractionID": "string",
  • "InteractionStartDateTime": "2022-11-08T14:54:55.9895353Z",
  • "CRMSourceID": 4475
}

Response samples

Content type
application/json
{}

Update interactions

Update interaction.

Authorizations:
ApiKeyAuth
Request Body schema: application/json
required

Contents of the request contains an associative array with the data.

GenesysIDInteraction
required
string
InteractionEndDateTime
required
string
InteractionHandleTime
integer
DispositionCode
string
AgentName
string
TransferAgentID
string
TransferAgentName
string
CallResult
required
string
PersonalCallback
integer
CRMInteractionID
integer
AgentID
required
string
CRMPreviousInteractionID
integer
StatusInteraction
string
SessionID
required
string

Responses

Request samples

Content type
application/json
{
  • "GenesysIDInteraction": "00016aFW01KD009T",
  • "InteractionEndDateTime": "2022-10-18T12:55:09.3474109Z",
  • "InteractionHandleTime": 90,
  • "DispositionCode": "string",
  • "AgentName": "string",
  • "TransferAgentID": "string",
  • "TransferAgentName": "string",
  • "CallResult": "ended",
  • "PersonalCallback": 0,
  • "CRMInteractionID": 0,
  • "AgentID": "string",
  • "CRMPreviousInteractionID": 0,
  • "StatusInteraction": "string",
  • "SessionID": "00QG8R2EQS9KT6Q31M0AHG5AES00001P"
}

Response samples

Content type
application/json
{
  • "status": 1
}

Creating interactions for campaign

Register interaction campaign.

Authorizations:
ApiKeyAuth
Request Body schema: application/json
required

Contents of the request contains an associative array with the data.

MediaType
string
Enum: "email" "sms"
ServiceType
string
ServiceValue
string
GenesysIDInteraction
required
string
OutboundCallID
integer
DialedNumber
string
CustomerEMail
string
CustomerNIP
integer
TemplateCRMID
integer
InteractionStartDateTime
string
InteractionEndDateTime
required
string

Responses

Request samples

Content type
application/json
{
  • "MediaType": "email",
  • "ServiceType": "string",
  • "ServiceValue": "string",
  • "GenesysIDInteraction": "03RGG833ANU72009",
  • "OutboundCallID": 0,
  • "DialedNumber": "string",
  • "CustomerEMail": "string",
  • "CustomerNIP": 0,
  • "TemplateCRMID": 0,
  • "InteractionStartDateTime": "2022-11-04 09:17:26",
  • "InteractionEndDateTime": "2022-11-04 09:17:26"
}

Response samples

Content type
application/json
{
  • "status": 1
}