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Version: 7.x

Private mailboxes

Private mailboxes are individual user email accounts that are used for personal email correspondence. Only one user can have access to it.

Configuration​

To configure your private mailbox, select the user icon in the upper right corner and then select My preferences from the menu that appears

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Edit your account settings by selecting the edit icon next to the My preferences tab

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In the edit view, find the Email Integration section and configure it accordingly.

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Go to the Mailbox tab.

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In this view, you can configure the mail service connection and the mail scanner.

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General information​

  • Name - the display name of the mailbox
  • Server - mail server created in Mail Tools ➔ Mail Servers
  • Login - login used to log in to email (optional for OAuth authentication)
  • Password - password to log in to the email (optional for OAuth authentication)

Mail scanner​

  • Mail scanner actions
    • Create email - selecting this option downloads emails from the mail server
    • Bind email message - allows you to relate an email with a user or other system resource based on the criteria specified in the Search box
    • Open a ticket - sets the appropriate status for the ticket related with the downloaded email message
    • Create a ticket - creates a new ticket in the system
  • Search fields - defines the criteria for relating an email to another element in the system
  • Email exceptions - the email scanner will omit messages received from addresses listed in this field

Enabling private mailbox​

To enable a private mailbox, make sure your My mailbox module is active. To do this, in the System Configuration, in the left menu, select Standard modules ➞ Modules - installation. The checkbox next to the My mailbox module must be checked.

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