Bria Softphone
PBX integration via the Bria Softphone application.
The integration with Bria Softphone is based on Bria Desktop API, that allows the user to to receive information on calls in real time.
Advantages and capabilities:
- Compatible with market leading call servers or VoIP services (https://www.counterpath.com/international-voip-providers/)
- Dedicated application for the user
- ability to dial a phone number from the YetiForce system window
- synchronization of all call history
- graphical presentation of your phone's status
- Supported plans: Bria Solo, Bria Teams, Bria Enterprise (https://www.counterpath.com/product-comparison/) does not support "Bria Solo Free" plan
- integration with YetiForce via an active browser window
Video guide
- 🎬 YouTube
- 🎥 YetiForce TV
Configuration
Add configuration to PBX
Add a BRIA Softphone type entry
Enter internal number in users
Enter the internal number for users whose Bria Softphone integration you want to activate.
Bria Softphone connection status
The icon on the top bar shows the current Bria Softphone integration status.
No connection with the phone
Connection with the phone is active; shows the current Bria Softphone user's number/name
Incoming or outgoing call; shows the caller's name/number
Dialing
If the integration has been activated correctly, all phone type field will show an additional phone icon.
When you click on a phone number or icon, a method will be called to create a call to the selected phone number.
Incoming calls
When you receive an incoming call the system will inform you about it using a different icon and color, and will display the caller's number.
External links
- https://www.counterpath.com/softphone-clients/
- https://www.counterpath.com/teams-pricing/
- https://www.counterpath.com/bria-desktop-api/
Debugging
In order to enable logs in the browser for the Bria Softphone integration set the $JS_DEBUG to true in the config/Debug.php file.
/** Turn on/off error debugging in javascript */
public static $JS_DEBUG = true;
