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Version: 6.5.0

Bria Softphone

This functionality is available for YetiForce version 7.0 and later

PBX integration via the Bria Softphone application.

The integration with Bria Softphone is based on Bria Desktop API, that allows the user to to receive information on calls in real time.

Advantages and capabilities:

bria-softphone-1.png

Video guide

Configuration

Add configuration to PBX

Add a BRIA Softphone type entry

bria-softphone-2.png

Enter internal number in users

Enter the internal number for users whose Bria Softphone integration you want to activate.

bria-softphone-3.png

Bria Softphone connection status

The icon on the top bar shows the current Bria Softphone integration status.

bria-softphone-4.png No connection with the phone

bria-softphone-5.png Connection with the phone is active; shows the current Bria Softphone user's number/name

bria-softphone-6.png Incoming or outgoing call; shows the caller's name/number

Dialing

If the integration has been activated correctly, all phone type field will show an additional phone icon.

When you click on a phone number or icon, a method will be called to create a call to the selected phone number.

bria-softphone-7.png

Incoming calls

When you receive an incoming call the system will inform you about it using a different icon and color, and will display the caller's number.

bria-softphone-8.png

Debugging

In order to enable logs in the browser for the Bria Softphone integration set the $JS_DEBUG to true in the config/Debug.php file.

/** Turn on/off error debugging in javascript */
public static $JS_DEBUG = true;

bria-softphone-9.png